Sehr geehrte Frau Melanie N, vielen Dank für Ihre wunderbare Rückmeldung zu Ihrem Aufenthalt in unserem Hotel. Es freut uns sehr zu h?ren, dass Sie die zentrale Lage, die Sauberkeit und die kinderfreundliche Betreuung besonders gesch?tzt haben. Ihr Lob für das leckere Essen und die Entspannungsm?glichkeiten im Spa bereitet uns gro?e Freude. Wir hoffen, Sie bald wieder bei uns willkommen zu hei?en. Martin Kin?i?, General Manager
Dear Simon, We are truly sorry to hear about your experience at our hotel. We apologize for the inconvenience caused by the noise from the air conditioning unit and the unpleasant odor from the kitchen. Your feedback regarding the room condition is duly noted, and we will address this with the relevant departments. We strive to provide a high standard of service and comfort to all our guests, and we regret that we fell short during your stay. We appreciate your feedback and will use it to improve our services. Thank you for sharing your concerns with us. Warm regards, Matija Boskovic Hotel manager
Dear Anna, thank you for sharing your experience with us. We are delighted to hear that you enjoyed the delicious food and the wide selection at our restaurant. It is wonderful to know that you found our buffet nicely decorated and our staff extremely friendly. We apologize for the issue you faced with the bathroom drain but are pleased to hear that our reception promptly resolved it for you. We appreciate your feedback and hope to welcome you back soon. Best regards, Matija Boskovic Hotel manager
Sehr geehrter Journey, Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu hinterlassen. Wir freuen uns zu h?ren, dass Sie einen entspannten Familienurlaub bei uns verbracht haben und mit dem umfangreichen Angebot zufrieden waren. Es tut uns leid zu h?ren, dass es einige Unannehmlichkeiten mit der Klimaanlage und dem Schlüssel gab. Ihre Rückmeldung ist für uns sehr wertvoll, um unseren Service kontinuierlich zu verbessern. Wir hoffen, dass diese Vorf?lle Ihren Gesamteindruck nicht getrübt haben. Es freut uns, dass Sie die Annehmlichkeiten unseres Hotels, wie die Pools, den Kinder-Spielbereich und das abwechslungsreiche Buffet, genossen haben. Vielen Dank auch für den hilfreichen Tipp mit dem Bollerwagen. Wir hoffen, Sie bald wieder bei uns begrü?en zu dürfen. Mit freundlichen Grü?en, Matija Boskovic Hotel manager
Dear Nicola, thank you for sharing your feedback with us. We are delighted to hear that you appreciated our extensive grounds and the opportunity to use all three properties' facilities. Your kind words about our helpful staff and good service are truly appreciated. We apologize if the pricing of our sundries did not meet your expectations, and we will take your comments into consideration for future improvements. We are continuously working on upgrading our facilities to enhance our guests' experience. Thank you for choosing Diamant Hotel, and we hope to welcome you back in the future. Kind regards, Matija Boskovic Hotel manager
Dear Zuzana, we are delighted to hear about your lovely experience at Diamant Hotel. We are pleased that you enjoyed our service, food, and spacious restaurant. Your kind words about our staff and food selection, especially the seafood dishes, are truly appreciated. We look forward to welcoming you back soon. Warm regards, Matija Boskovic Hotel manager
Dear Peggy, thank you for your positive feedback! We are delighted that Ton?i was able to assist you effectively. We always aim to provide excellent service to our guests. We hope you enjoyed your stay in the splendid sea-facing room. Looking forward to welcoming you back soon. Best regards, Matija Boskovic Hotel manager
Dear Adina T, Thank you for sharing your experience at our hotel. We are delighted to hear that you found our hotel clean, welcoming, and family-friendly with lots of entertainment for children. We appreciate your kind words about our staff's prompt service and the great food choices we offer. Your feedback regarding the rooms, bathrooms, and the coffee machines at breakfast is valuable to us. We will certainly consider your suggestions for improvement. We are pleased to know that you enjoyed the overall experience and the surrounding area. It would be a pleasure to welcome you back in the future. Best regards, Matija Boskovic Hotel manager
Dear blok_70, Thank you for choosing to stay at Valamar Diamant and for sharing your experience with us. We are delighted to hear that overall, you had a very good stay with us. It's wonderful to know that you appreciated our efficient check-in/check-out process, clean hotel grounds, diverse food options, and the cleanliness and comfort of your room. We are also pleased that you enjoyed the sea view room with a balcony. We appreciate your feedback regarding the family-oriented nature of our hotel and the presence of small children. We will take this into consideration for future guests' expectations. It's great to hear that you enjoyed the nearby Brulo Beach and the amenities it offers. We are grateful for your kind words about our daily room cleaning, food variety, lobby bar, and our friendly and professional staff. Your feedback motivates us to continue providing excellent service. Thank you once again for your review. We hope to welcome you back in the future. Warm regards, Matija Boskovic Hotel manager
Gentile Michele, grazie per la sua recensione positiva. Siamo lieti che abbia apprezzato la pulizia, il divertimento per bambini, le piscine e il comfort delle camere. Ci teniamo molto alla sicurezza dei nostri ospiti. Speriamo di darle nuovamente il benvenuto al Diamant Hotel. Cardinali saluti, Matija Boskovic Hotel manager
