莫娜酒店-住客评论

Guest（独自旅游）2025-07-01
这次酒店入住体验真的让我大失所望，整个过程可以説是糟心又憋屈。虽然景色确实不错，但服务态度、衞生状况、还有对亚洲旅客的态度，全都让我非常不舒服。我原本订的是带阳台的湖景房，结果到店被安排在一楼。阳台根本不是面朝湖，而是对着酒店的露台泳池——窗外全是晒太阳的游客，完全没有私隐，也看不到湖景。我连窗帘都不敢拉开，更别説享受阳光。这跟我网上订房时看到的介绍完全不一样。前台接待我的那位女员工态度特别冷淡，全程一句多余的话都没有，不介绍酒店，不説明任何入住讯息，就让我把银行卡给她，还记下了我的银行卡讯息，也不解释原因。更离谱的是，当我发现房型不对、下楼找她换房的时候，她正在热情地接待别的客人，但一看到我就立刻变脸，直接装作没看到我。我站在一边等着，她突然冷冷地问我“你干嘛”。我説我要换房，她就装没听见。我只能靠近她，再説一遍这房间不对、住得很糟糕。她听完之後第一句话不是解决问题，而是语气很凶地叫我“离另一个客人的包远点”。我当时都傻了，我根本没碰那包，那人自己也没説什麽，她凭什麽这样怀疑我？真的感觉就是带着偏见在説话，感觉非常羞辱人。後来有另一位男前台帮我换了房间，但态度也一样敷衍，全程面无表情，像是在完成任务。换的新房虽然风景总算是对了，但衞生真是一言难尽：墙角有蜘蛛网，不止一条毛巾上有黑色污渍。完全没有应有的乾净整洁。第二天退房的时候，换了另一位女前台，我站在她面前一分多钟，她直接无视我，完全不理人，直到我主动説“我要退房”她才抬头，然後继续让我乾等，全程态度冷淡、爱搭不理。从头到尾我都没有感受到一点点应有的尊重。作为亚洲面孔的旅客，我能很明显地感觉到，酒店员工对我们的态度跟对其他客人就是不一样——不是敌意那种，但就是冷、敷衍、保持距离，甚至还防着你。总之，这家酒店除了风景，其他方面真的都不行。服务差、态度冷、衞生也不到位。如果你是亚洲人，我真的建议你慎重考虑。
Guest（与好友旅游）2025-06-01
房间整洁，每一间房都对着湖景，风景之好令人震撼！尤其是服务好，本人退房後在房间里遗忘了衣服，一天以後，酒店服务人员就帮我免费把衣服邮寄到了苏黎世我新的酒店地址！
Guest（Couple）2025-04-01
Hotel is in a great location in Montreux. A short walk from the train station and right on lake Geneva. Rooms were clean and very good. Amenities throughout the hotel, also very good. Nice touches with random boxes of sweets, next to the complimentary coffee machine in the foyer. Sweets always make people smile, no matter how old you are. I noticed the staff on the reception desk managing some very obnoxious and basically rude customers. So hats off to them as they remained very polite. My only grip about my visit was that our room was on the lowest level. I paid for a lake view believing I'd get a view of the lake as far as my eyes could see (as in the hotels online pictures). I don't think I can really complain, as I could see the lake between the various trees and shrubs, but not as I was expecting. Is that a lake view?
Guest（Couple）2025-02-01
This is one of the best hotels I have ever been to. The view of the lake is amazing, the location was perfect, the staff were helpful and the breakfast buffet is the very good. Highly recommend this hotel and we will definitely visit again.

莫娜酒店

客户评价 由实住客人提供的真实点评

Guest（独自旅游）2025-07-01

Guest（与好友旅游）2025-06-01

Guest（Couple）2025-04-01

Guest（Couple）2025-02-01

客户评价由实住客人提供的真实点评