Dear Mr. Baker,We are truly sorry to read that your experience did not fully meet your expectations. However, we would like to clarify a few important points to ensure that future guests have an accurate and transparent understanding of your comments.1)Outdoor area – The photos shown on our listing are current, accurate and correspond exactly to the outdoor space available to guests at SailorsRest Riomaggiore.They are updated regularly and verified by Expedia’s content team. We regret if the space appeared different from your personal expectations, but no misleading or incorrect images are used in our presentation.2) Regarding the alleged overcharge – Your statement that your Visa card was “overcharged by €106 for no reason” is unfortunately not correct. All payments were legitimate, properly documented, and compliant with Expedia’s Hotel Collect terms and Italian regulations.We value every guest’s feedback and are always committed to improving where possible. However, in this case, all charges were lawful and correctly applied, and the outdoor area shown online faithfully represents what guests find upon arrival.Kind regards,Reservation Team
Merci infiniment pour votre magnifique commentaire ! Nous sommes ravis de savoir que vous avez apprécié votre séjour au Sailors Rest Riomaggiore et que l’appartement, la vue et l’emplacement ont répondu à toutes vos attentes. Votre description reflète parfaitement l’esprit du lieu : un mélange d’authenticité, de confort et de panorama unique sur la mer et le village. Ce fut un véritable plaisir de vous accueillir, et nous espérons avoir le bonheur de vous revoir lors d’une prochaine visite aux Cinque Terre.
Thank you so much for your wonderful words! We are truly delighted to hear that your stay at Sailors Rest was unforgettable and that the sea view from the private terrace made your experience so special. It’s also great to know you enjoyed the comfort and cleanliness of the apartment as well as the peaceful yet central location in Riomaggiore. It was a real pleasure hosting you, and we hope to welcome you back soon for another dream stay in the Cinque Terre. Warm regards!
Thank you so much for your wonderful review! We're truly delighted to hear that you enjoyed your stay with us in Riomaggiore. It's great to know that the views, the private terrace, and the peaceful atmosphere made your time here special—especially after such an adventurous hike to Vernazza! We also appreciate your kind words about the room and our team. It was a pleasure having you as our guest, and we hope to welcome you back again soon for another relaxing stay in the Cinque Terre.
Thank you so much for taking the time to write a such good review of your recent stay. We are delighted to hear that you enjoyed your time with us and that we were able to meet your expectations. It was our pleasure to host you, and we hope to have the opportunity to welcome you back soon.
Thank you so much for taking the time to write a such good review of your recent stay. We are delighted to hear that you enjoyed your time with us and that we were able to meet your expectations. It was our pleasure to host you, and we hope to have the opportunity to welcome you back soon.
50 steps?! Buddy, welcome to Cinque Terre, where stairs are the local currency! If you were hoping to dodge stairs, there was one option: a beach hut in the Maldives, not a step in sight. But here in Riomaggiore, every stair is a mini adventure... and a free gym membership!
Thank you so much for taking the time to write a such good review of your recent stay. We are delighted to hear that you enjoyed your time with us and that we were able to meet your expectations. It was our pleasure to host you, and we hope to have the opportunity to welcome you back soon.
