Thank you so much for your kind words, Jesse Fung ! We are thrilled that you enjoyed the neighborhood and found the parking convenient. It was truly a pleasure meeting you all, and we're so glad the kids hit it off! You are welcome back whenever you're in the area."
Thanks a ton for the awesome review! ?? We're thrilled you found the place sparkling clean and perfectly located — we do our best to keep it spotless and snack-adjacent! ???? Come back anytime — we’ll save your favorite spot! ????
Dear Judy, thank you to choose us and kind words. That’s our goal to get the needs of guests completely immediately. You are mostly welcome back when visiting Vancouver again. Thank you
Thank you very much for your positive feedback. The mattress at your room is new Sealy plush on soft mattress which we just changed recently. We could arrange you to a firm mattress bedroom next time when you book and mark as firm mattress request. You are mostly welcome back anytime. Thank you again
Thank you for your valuable stay. You are mostly welcome back anytime.
Thank you to take time to review. We have one hard mattress and others soft plush on mattress . I could arrange you to the soft mattress with plush on next time. Or you simply asked when you just checked in and I could switch the room with soft mattress. Last I wanted to thank you for your help to turn on the center AC. We are glad to see you again.
Dear Grant,Thank you for your visit again. Glad to know you like your valuable stay. You are mostly welcome to return anytime.
Dear Debora,Thank you to take your valuable time to let us know how to improve our service to you. We would leave extra trash bags for the guests from now on. Glad to know you liked your stay. You are always mostly welcome back any time. Happy holidays.
Dear Tyler, Thank you to take your valuable time to feedback while you talked with ******* for different points and requested for refund for your stay. 1. You claimed to ******* that you waited one and half hour to getting checked in. Our checking in time is 3 pm. our gardener happened to be at the property when you and another guest came over .The truth was he called me and I gave you the entry code immediately within 1 minutes successfully checking in. You are right that we should have offered you the code in advance to improve the efficiency and professional 2. You claimed to ******* that you didn’t stay at the same room you stayed. Actually you stayed the same newly remodeled room with new bed and new soft plush on mattress. 3. You claimed to ******* that you washed blanket and wanted to get cleaning fee refunded. Here you said they are very clean. 4. You claimed to ******* the owner didn’t listen to your complaint during your stay. Actually you never contacted me except notifying me when checking out at 10:40 am . You didn’t mention anything during your call. 5. You claimed to ******* that the knives, glass and plates were not clean during your stay. My response is another guest checking in at same time with you sharing the same kitchen . You have your own room and private bathroom while kitchen and laundry are shared. 6. Perhaps you misunderstood that We offer the guests some free gift but not pastries. 7. That’s true that the gym equipments are basic as we have limited covered backyard for raining days . Thank you for your valuable stay .Any truth points are acknowledged and we definitely would improve. You are always mostly welcome back anytime.
Thank you for your valuable stay. Welcome back anytime