Dear Zhang, thank you for sharing your experience and for recommending Promenade Hotel Kota Kinabalu. We are pleased to know that you found our staff welcoming, appreciated our facilities, and enjoyed our convenient location near the pier, restaurants, and sunset spots.We sincerely apologize for the delay you experienced during the check-in process. We understand that waiting can be inconvenient, and your feedback has been shared with our Front Office team to further improve efficiency, especially during busy periods.We truly appreciate your balanced and constructive comments, and we hope to have the opportunity to welcome you back for an even smoother and more enjoyable stay in the future.
Dear Guest, thank you for sharing your feedback. We are pleased to hear that you found our hotel’s cleanliness, location, and service to be very good.At the same time, we sincerely apologize for the inconvenience you experienced with the hot water supply during your stay, especially after a long day. We understand how frustrating it must have been to have inconsistent water temperature, and we regret that this impacted your comfort. Please be assured that your comments have been shared with our Engineering and Maintenance teams for immediate review to improve the hot water supply, particularly during peak hours.We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back to Promenade Hotel Kota Kinabalu for a more comfortable and seamless stay in the future.
Dear Ms Connie, thank you for sharing your thoughtful review. We’re delighted to hear that you found our hotel to be of excellent value and appreciated our generous breakfast selection and convenient location. We’re glad our proximity to nearby restaurants and shopping outlets added to your overall comfort and convenience. We look forward to welcoming you back for another enjoyable stay in the near future.
Dear Ms Rose, thank you for sharing your detailed feedback. We’re glad you enjoyed the sea view, breakfast selection, convenient location, and accessibility to the airport. We sincerely apologize for the inconvenience caused by the hot water issue during your stay. Please rest assured that our engineering team has been informed to ensure this does not recur. We also appreciate your comment on breakfast taste — we’ll share it with our culinary team to further enhance our offerings.Thank you again for your valuable feedback. We look forward to welcoming you back for an even better experience soon.
Dear Guest, thank you for returning to stay with us after several years — we truly appreciate your loyalty and trust in Promenade Hotel. We’re delighted to know you enjoyed your eight-day stay, found our renovated rooms comfortable, and were pleased with our breakfast and friendly service. It’s wonderful to hear that everything went smoothly during your visit. Your kind words mean a lot to our team, and we look forward to welcoming you back again on your next trip to Kota Kinabalu.
Dear Zhun, thank you for your detailed and thoughtful review. We’re truly delighted that you found our hotel to be the most cost-effective during your trip. It’s wonderful to know you enjoyed our renovated facilities, the relaxing bathtub, and the convenient services available in the lobby. We’re also very pleased that our cleanliness and staff service met your expectations. Your kind words mean a lot to us, and we look forward to welcoming you back for another enjoyable stay soon.
Dear Faisty, thank you for taking the time to share such a detailed review of your stay. We’re thrilled to know that you enjoyed our convenient location, the short walk to the waterfront, and the comfort of our bed and pillows. It’s also wonderful to hear that you found breakfast satisfying and that the sunset and sea view from your room added to your experience. At the same time, we sincerely regret the inconvenience caused by the WiFi connection and smart lighting controls. Your constructive feedback is very valuable and has been shared with our management team to review for improvements. We greatly appreciate your kind words overall and look forward to welcoming you back for an even better stay in the future
Dear Cikgu, thank you for sharing such a thoughtful review. We’re pleased that you enjoyed the convenience of our city-center location, the comfort of your room, and the sea view at sunset. It’s wonderful to know you appreciated the variety at breakfast, as well as the friendliness of our team. We acknowledge your point about peak-hour crowding and will continue working on ways to enhance the dining experience. We look forward to welcoming you again for another enjoyable stay
