Thank you for your feedback. Our front desk is open 10-6 and staff are available virtually 24/7. We did not hear from you regarding any difficulties checking in, however we do apologize as we were training a new front desk person. The unit you had booked does have clear images of the unit in its original state which is why you may have felt it was outdated. The front desk person went up to the room to address the toilet and did not see any leaks. We also inspected it the next day when you departed and there was no issues with it then either. We are actively working with the unit owner to make updates and the majority of the suites we offer are renovated. If you decide to give us another chance, please give us a call to discuss which unit might be the best fit for you.
Thanks for staying with us! Glad to hear you enjoyed your stay.
Thank you for your feedback! Our front desk is staffed from 10-6 with staff available on call 24/7. Each of the rooms are different and your friend had booked a studio as apposed to the more spacious loft that you had booked. We provide photos of each of the rooms to help travellers choose the room that best suites their needs.
Thank you for your thoughtful feedback, we're glad you enjoyed your stay!
Hi Muhammad, thank you for your feedback. If you choose to stay with us again, I’d recommend booking one of our units with a full kitchen—those units not only offer more space and amenities but also come with access to an underground parking stall, which may make your stay more convenient.
Dear Julie,Thank you so much for returning to stay with us—it's always a pleasure to welcome back returning guests like yourself! We're thrilled to hear that you enjoyed the loft unit and found it well-suited for a couple’s getaway.We appreciate you sharing your experience with the shared entry unit. These adjoining layouts can be ideal for groups traveling together, but we understand that noise can be an issue when occupied separately. If you find yourself at the Lodge again, I would recommend any of the other third floor lofts, as they have a private entrance.Warm regards,Natasha