Thank you so much for an 8/10 rating, and for sharing your experience with us Nicole! We're happy to hear that you enjoyed your stay, found your room clean and cute, and appreciated our amenities like the coffee station and garden patio. It's also wonderful to know our staff made a positive impression, we always aim to provide warm, welcoming service.We do apologize for the issues you experienced with the Wi-Fi connection. We understand how important reliable streaming and connectivity are, and we appreciate you bringing this to our attention so we can continue improving.We're glad to hear you'd stay with us again, and we would love the opportunity to welcome you back for an even smoother experience next time!
Thank you so much for the 10/10 review Seungho!We're thrilled to hear you enjoyed your stay with us in the Gaslamp Quarter. Our team truly appreciates your kind words about the staff and the cleanliness of your room. We're also glad you liked the complimentary coffee and water, it’s our little way of making you feel at home.We hope to welcome you back on your next visit to San Diego!
Thank you Alan for sharing your experience with us! We’re glad to hear you enjoyed the hotel, and appreciate your note about the parking for future guests. Sorry to hear about the traffic noise in your room, though we're glad it was still manageable. If you stay with us again, we will make sure to keep you in a less active area of the hotel as we’re always happy to help. We hope to welcome you back soon!
Thank you so much for taking the time to share your experience with us Clive! We're thrilled to hear that our team made you feel welcomed, and that you enjoyed our beverage station and convenient location near the clubs and festival activities. We're also happy to know the restaurant’s drinks hit the spot!We appreciate your feedback regarding the hallway carpet odor and the noise coming from the vent above the bed. Comments like yours help us identify areas where we can continue to improve the guest experience. Our team will be looking into both items to ensure they’re addressed.We hope to welcome you back in the future for an even smoother stay, and maybe another round of those amazing drinks!
Thank you so much for your kind feedback Paul! We’re thrilled to hear you enjoyed our outdoor garden space. We love knowing it added something special to your stay, and thank you for providing a picture as well! We truly appreciate you taking the time to share your experience, and we hope to have the pleasure of welcoming you back again soon!
Thank you so much for your thoughtful feedback Richard! We’re delighted to hear you enjoyed our bright spaces, comfortable rooms, and clean atmosphere. We’re also glad you had the chance to visit the restaurant and bar downstairs. We truly appreciate your kind words and hope to welcome you back to The Beau Hotel again soon!
Thank you for sharing your feedback Jessica. We’re truly sorry to hear about the issue with your bed and the discomfort it caused! While we regret that we couldn’t find a suitable room solution during your stay, we appreciate your understanding as we processed your refund. We value your comments and will use them to ensure a better experience for all future guests.
Thank you for taking the time to share this feedback Cindi! I’m very sorry to hear about the discomfort caused by the portable AC unit in your room. That’s definitely not the experience we want any guest to have, and we understand how frustrating it must’ve been to choose between a warm room and excessive noise.We’ve already alerted our maintenance team to inspect and replace the rattling unit so this doesn’t impact future stays. However, each standing unit will make some level of white noise, while it is on. Thank you again for letting us know. We’d truly appreciate the chance to regain your trust, and we hope to welcome you back for a much more comfortable stay!
Thank you so much for your wonderful review Yongmei! We’re delighted to hear that you found our team friendly and welcoming. It’s great to know you enjoyed the clean room, the bright and spacious corridor, and our 24/7 coffee service. We’re especially happy that you feel we offer great value for the price. We truly appreciate your kind words and hope to welcome you back again soon!
Love to hear it Barbara! We're glad you enjoyed how centrally located we are, and our charming atmosphere! Come again anytime!
