Dear David, Thank you for taking the time to share your experience with us. We sincerely regret that the standard room assigned did not meet your expectations.We would like to inform you that at Silken SAAJ MAAR we offer different room categories and various layouts within the same category. Some rooms have a balcony and therefore more natural light. If you wish, on future visits you can request a room that better suits your preferences, and whenever possible, we will do our best to assign the most suitable option.Regarding parking, we always provide information and options to our guests to make their arrival and stay as convenient as possible.We hope to have the opportunity to welcome you back to Silken SAAJ MAAR and provide a more comfortable and enjoyable stay.Kind regards,Guest Relations Department
Dear Iwona, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and were able to make the most of our services and facilities. We greatly appreciate your feedback, as it encourages us to continue working to provide the best possible experience for our guests.We look forward to welcoming you back to Silken SAAJ MAAR and providing you with another pleasant and comfortable stay.Kind regards,Guest Relations Department
Dear Mike,Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed our hotel, the rooftop terrace, and the friendliness of our staff.We appreciate your comments regarding the standard rooms. As you mentioned, we offer different room categories and various layouts within the same category. Some rooms feature a balcony and more natural light.We look forward to welcoming you back to Silken SAAJ MAAR and providing an even more comfortable and enjoyable stay.Kind regards,Guest Relations Department
Dear Audrey, We sincerely regret that your experience during your stay at Christmas did not meet your expectations and that you found aspects of the dining and atmosphere unsatisfactory.We have taken note of all your comments regarding the quality and temperature of the dishes. Your feedback has been shared with the relevant department for review and improvement, as we always strive to provide a dining experience that meets our guests’ expectations.We are pleased to know that you appreciated the style and design of the hotel, and we look forward to welcoming you back to Silken SAAJ MAAR to provide a more satisfying experience in line with our standards.Kind regards,Guest Relations Department
Dear Mark,We are glad to read that you enjoyed your stay with us in Puerto de la Cruz. As always, we try to satisfy and to fulfill your petitions as best as possible. We hope that you consider to repeat your stay with us, we will keep in mind those details as, for example, the double bed petition or to clarify the Spa information.For the rest we can only thank You and wish you the best of days!The Reception Staff
Dear Mr. Bamford,We are glad to hear that you liked your stay with us in Puerto de la Cruz. We obviously try to satisfy our guests the best we can, and it fills us with happiness that you could enjoy it and give us a feedback about it too!We hope to see you soon and back over here.Kind regards,Reception staff
