Dear Ahmed,Thank you for sharing your feedback with us. We appreciate you taking the time to highlight both the positives and areas where we can improve.We’re glad to hear that you noticed our recent renovations, though we regret that the room layout and balcony size did not meet your expectations. We understand that comfort and space are important, and we take your comments seriously as we continue to work on enhancing our guest experience.Please know that your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future to provide a stay that better suits your needs.
Dear Alexandru,Thank you for sharing your feedback with us. We are glad to hear you enjoyed the beautiful views and found our hotel overall good. Regarding the spa, we would like to inform you that access is included with certain room categories. If you are interested in daily spa access, please feel free to contact us for more information and options.Your comments help us identify areas for improvement to better meet our guests’ expectations.We hope to have the opportunity to welcome you back in the future and provide an even better experience.Kind regards,Guest Relations Department
