客户评价
由实住客人提供的真实点评
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Nice!!!
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整体不错的酒店！
优点：
楼下就有药粧店 周边很多好吃 还有酒吧
非常新 设计也很时尚
房间很大 可能习惯了东京的微型酒店 大阪的房间给人非常舒服的感觉
缺点
一开始被分配到一个景观房，可是面对马路，隔音非常差。
后来换到了???景观房 世界瞬间安静下来
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TLDR: Beware of excessive hidden charges for additional guests (JPY 5,000/night vs. normal rate JPY 1,500/night). Nice hotel with good location, but lacks transparency in pricing policies. Not recommended due to unreasonable extra charges.
I recently stayed here and had an unpleasant encounter. I made a mistake booking for 1 person instead of 2, and informed the front desk upon check-in to correct this. Rather than charging us the rate difference (about JPY 1,500 extra per night as shown on the hotel website for the same room type & period of dates), they demanded JPY 5,000 per night for the additional person - more than 3 times higher than the normal rate.
This pricing felt unfair considering we used the same room with no upgrades or additional services. The hotel only provides housekeeping every 3 days, so there was no extra cleaning to justify this excess charge.
When questioned about this significant price difference, the staff merely stated it was "hotel policy" but could not show any written documentation or website information about these charges. This lack of transparency is concerning, as guests have no way to anticipate these excessive fees before arrival.
On the good side - the hotel itself is clean, stylish, hotel staff are friendly, and it's located near Osaka Station. However, be aware that basic amenities are lacking. Guests need to purchase their own water as the hotel does not provide bottles beyond the first day.
I feel like they took advantage of my booking mistake to charge extra money. While the hotel itself is decent, I cannot recommend it due to their hidden charges and unreasonable pricing policies.
Would I return? No - the management's approach to pricing and extra charges has permanently lost my trust.
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TONES 大阪预订电话：+8620-86009099
（电话忙线或无人接听时，请在线预订！）
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其他咨询：+81-663554028 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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会议室在线预订
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TONES 大阪地址：
7-13 Doyamacho Kita Ward, 北区, 530-0027 大阪市, 大阪府, 日本
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免责声明：我们是为TONES 大阪提供客房预订服务的旅游服务提供商，非酒店的官方网站，请您知晓。
